Get support for TeamConnect, TeamConnect AI, and TeamJML AI.
Open a support request
The more precise the detail, the faster the answer. Your Microsoft 365 domain lets us identify the tenant without a round trip, and the product tells us who picks it up.
Tell us which product is affected, what you expected, what happened, and when it started. For an urgent issue, include the number of people affected and whether work is blocked — we triage on impact, not on arrival order.
If you are an employee using TeamConnect, TeamConnect AI or TeamJML AI inside Microsoft Teams and something is not working, your own IT service desk is the right first stop — they can see your tenant and your license assignment. We cannot act on requests about an individual account without the administrator.
Support request
Answered by the Cubeet support team, Monday to Friday, Singapore time (UTC+8), except Singapore public holidays.
Other ways to get an answer
Some questions are faster to answer yourself.
Frequently asked questions
Licensing, permissions, data handling, and the questions that come up most in security review.
Email support
Prefer email? Write to us directly and include your Microsoft 365 domain.
Not a customer yet?
If you are evaluating rather than troubleshooting, a working session is the faster route.