TeamConnect AI FAQ: the questions that come up before you buy.
Product and value
What it is, and who it is for
What problem does TeamConnect AI solve?
TeamConnect AI helps organizations benefit from career experience beyond current job titles and personal networks, and obtain workforce answers with less repeated administration. Its employee directory combines information from existing systems with details employees contribute. Employees can identify the right colleagues to approach; managers and leaders receive information within their roles and organizational scope.
How does TeamConnect AI complement our Microsoft 365 investment?
TeamConnect AI brings a maintained employee directory and role-governed people experiences into Microsoft Teams, Microsoft Outlook, and Microsoft Copilot. It combines connected system information with employee-contributed skills and career experience, and synchronizes selected supported fields with Microsoft Entra ID. It complements Microsoft People, Org Explorer, and Copilot rather than replacing them; not every directory field automatically flows into every Microsoft service.
We already have HR systems and a directory. What would we gain?
The question is whether employees and leaders can obtain the answers they need today. Can a colleague find relevant experience from previous employment, understand why a person matches, and know whom to approach without access to confidential HR records? Can managers obtain workforce detail without repeatedly asking HR to compile it? TeamConnect AI supports those outcomes while your HR systems remain the systems of record for their employee records.
What can people actually do in Microsoft Teams, Microsoft Outlook, and Microsoft Copilot?
Discover colleagues by recorded skills, certifications, languages, roles, locations, and career or project experience. Review the information behind a match, navigate organizational responsibilities, and choose an appropriate time and way to make contact. Presence and working hours help with contact; they do not establish availability for reassignment. Microsoft Teams carries the full card experience, while responses in Microsoft Outlook and Microsoft Copilot adapt to the host.
Do agents appear in the directory too?
Yes. Agents from Microsoft Entra Agent ID appear alongside people, with their recorded capabilities and accountable contacts. This helps employees find relevant digital capabilities and understand who is responsible for them. TeamConnect AI reads the agent metadata from its source rather than maintaining a separate copy of those responsibilities.
Is this only for large organizations?
No. The value depends on your organizational complexity and information needs, not just headcount. Multiple locations, reporting relationships, information sources, and business roles can make discovery and reporting harder at different sizes. Start with a defined population and the outcomes you need to demonstrate.
Setup and rollout
What it takes to go live
How long does deployment take?
Cubeet hosts the application. Your rollout includes source access, identity matching, field mappings, data review, and role configuration. Supported templates reduce work, but timing depends on source readiness and requirements. Begin with a defined scope, test it, and add further sources when ready; there is no universal per-source deployment time.
What exactly does an administrator approve?
The setup presents two consents per app. For TeamConnect AI, these cover the app’s Microsoft Graph access and Cubeet’s API for reference information such as subscriptions and skills. Review the permissions on the consent screens. Tenant consent authorizes application access; it does not give every employee permission to receive every workforce answer.
How do we launch without months of manual data entry?
Start with Microsoft Entra ID synchronization, file imports, or supported connectors. Map the required fields, review identity matches and conflicts, and stage imports for HR review where needed. Employees can add skills and career details according to editing rules; you do not need to assume all relevant experience is already recorded in an HR system.
Can HR maintain people data without going through IT?
HR can manage permitted information and manual or scheduled imports through the Employee Import Hub. IT configures the connections, permissions, and synchronization rules. This reduces repeated service-desk updates without removing IT’s responsibility for configuration and exceptions.
Data sources and integrations
Where the data comes from
Which systems can TeamConnect AI connect to?
Connector templates cover supported HRIS, ITSM, and enterprise architecture interfaces. Configure each connection’s source access, mappings, direction, and schedule. File imports and SCIM provide additional routes where appropriate. Confirm the interface and available information for each source during scoping.
Can it combine several HR systems into one organization view?
Yes. TeamConnect AI consolidates selected information while each HR system remains the system of record for its own employee records. Employees and leaders can navigate the connected organization within their roles without a group-wide HRIS replacement. Data quality and coverage remain important to the answers available.
Do you support CSV import, API, and SCIM?
Yes. Use CSV or Microsoft Excel imports, supported API connectors, and SCIM as appropriate to each source. These routes can coexist; an export-based source does not need to use the same route as a source with a supported connector.
Does connecting an HR system provide an employee’s full career history?
Only information available from the source can be imported. Employees can enrich their profiles with skills, biographies, certifications, and career or project experience, including previous employment, according to editing rules. Missing profile information is not evidence that a person lacks the experience.
Does TeamConnect AI write back to Microsoft Entra ID?
Administrators select the supported fields, direction, and manual or scheduled synchronization. Source ownership and conflict rules control updates. Fields mastered in on-premises Active Directory remain under that source’s authority; synchronization does not by itself correct inaccurate source records.
Security, permissions, and Microsoft Copilot
TeamConnect AI questions security review asks
Where does our employee data live?
People and organization records are stored in SharePoint Online inside your Microsoft 365 tenant. The AI agent and automation use Cubeet’s Microsoft Azure backend, so relevant processing, including prompts and answers, takes place there. Prompts and answers are not used to train foundation models. For security review, confirm the documented processing, retention, and service arrangements rather than interpreting tenant storage as a claim that no processing occurs elsewhere.
Can we control who sees which employee field?
Yes. Data Governance provides field visibility and editing rules for the relevant views and audiences. Configure these alongside Agent Roles, capability permissions, and organizational scope. Connection-level import and export rules separately govern which information moves between systems.
How do Agent Roles and Microsoft 365 security groups work together?
Configure access for each capability through Agent Roles, Microsoft 365 security groups, or the supported combination. Role, sensitivity, and scope requirements determine what the authenticated user may receive. Existing group membership can remain managed in Microsoft Entra ID; predefined Agent Roles can be supplemented with your own.
What does an Agent Role actually decide?
It helps determine which capabilities the authenticated user may use and what information the agent may disclose within the permitted scope. Application permissions govern what the service may access; user authorization governs what an individual may request and receive. Application access is not blanket access for every employee.
What does the audit trail record?
Audit Trail records authorization decisions: the requester, capability, time, scope, and allowed or denied outcome. It is not a transcript of questions and answers. Reviewers can inspect access decisions without making the trail another copy of confidential workforce answers.
What about Microsoft Copilot?
TeamConnect AI is reachable from Microsoft Copilot, with its configured role and scope controls applying to that experience. This complements the customer’s Microsoft investment; it does not imply that every TeamConnect field becomes available through every Microsoft service or to every user.
Reporting and cost
What leadership and Finance get
What is Organization Insights?
Workforce reporting within TeamConnect AI helps HR and leaders examine headcount, employee FTE, structure, workforce cost estimates, and recorded changes across all organizational dimensions—down to departments and affected employees, within their permitted scope. Dates, coverage, and available history provide context. Exports support reporting without repeatedly assembling a separate dataset. Estimates are not payroll figures or forecasts. See workforce reporting for executive leaders.
What is Subscription Analytics?
IT uses Subscription Analytics to report monthly and annual subscription costs, purchased quantities, recorded assignments, unassigned capacity, and upcoming renewals to the CFO. Review costs by the organizational dimensions available in the catalog. Assignment utilization is not proof of actual application activity, and identified capacity is not a cash saving until a purchasing or billing decision reduces expenditure.
What is the Microsoft Entra ID Health Check?
A downloadable PDF report that scores the people data in Microsoft Entra ID across seven categories and names the issues it finds. It is separate from the TeamConnect Health Check, an in-app dashboard that scores the completeness of TeamConnect AI’s own data. The two measure different systems.
TeamJML AI
TeamJML AI questions: lifecycle, licenses, and evidence
What is TeamJML AI?
Our employee IT lifecycle platform coordinates joiner, mover, and leaver requests, approvals, required IT actions, and completion records. IT retains control of execution through supported Microsoft 365 actions, a connected ITSM, or its service-desk process.
How does it work together with TeamConnect AI?
TeamJML AI works independently using Microsoft Entra ID information, configured access bundles, and operational roles. With TeamConnect AI, it reuses people, manager, department, job-role, and catalog context instead of maintaining that information separately. Completed changes update the relevant records through configured workflows and synchronization.
Does every mover create IT work?
No. Compare the new requirements with recorded entitlements and create the necessary assignment or removal work. Unchanged entitlements do not need duplicate tasks; unknown states require verification rather than being assumed absent.
What happens to licenses outside Microsoft 365?
Track the required actions in the same lifecycle record. A connected ITSM or responsible operator confirms completion for supported non-Microsoft work. The confirmation method stays visible; manual confirmation is not presented as automatic verification by the external application.
Does disabling an account stop the license cost?
No. Blocking sign-in and revoking license assignments are separate steps. TeamJML AI records revocation when your IT team or connected ITSM system confirms completion. Released license capacity becomes a cash saving only when a purchasing or billing change reduces expenditure.
Pricing and licensing
Buying, billing, and trials
Which products are there, and how do they relate?
TeamConnect is the established employee directory. TeamConnect AI adds broader directory, reporting, and governed-agent capabilities. TeamJML AI coordinates employee IT lifecycle work. TeamConnect and TeamConnect AI can serve different people in the same organization; TeamJML AI works independently or with TeamConnect AI.
Where can we find prices for the AI products?
Only TeamConnect has published plan prices. TeamConnect AI and TeamJML AI remain Talk to sales. Confirm the subscription price, licensed quantity, applicable AI usage terms, and any optional setup services in your quote. TeamConnect AI agent usage is priced separately through credits; no fixed AI allowance or price is published here.
Is there a free trial?
TeamConnect offers a 30-day trial through Microsoft Marketplace. For TeamConnect AI and TeamJML AI, talk to sales to arrange the trial and confirm its scope, billing requirements, and AI usage terms before starting.
Are TeamConnect AI and TeamJML AI licensed separately?
Yes. Each product is licensed separately and can operate independently. Using them together shares relevant people, role, and catalog context; it does not create a combined subscription or a published bundle price.
Where do we buy, and how is it billed?
TeamConnect is purchased through Microsoft Marketplace or the Microsoft Teams Store. For TeamConnect AI and TeamJML AI, talk to sales to confirm the offer, licensing, billing route, and AI usage terms before ordering. Review the actual order and contract terms as part of your procurement process.
Can this count toward our Microsoft Azure commitment?
Eligibility depends on the specific offer, purchase route, and your agreement. Ask sales and your Microsoft account team to confirm eligibility for the actual purchase before counting it toward a commitment.
Support and scale
After you go live
What support do we get?
Technical support for administrators across all three products, with a reply within 24 hours on business days. Requests go through the support page or by email, and we ask for your Microsoft 365 domain and the product so the right person picks it up.
Do you help with field mapping and connector setup?
Yes. Start with supported templates, then confirm source access, identity matching, field ownership, conflict handling, schedules, and testing for your sources. Optional setup support can be scoped with sales rather than assumed to be included in every deployment.
How large an environment can this run?
It is engineered for 500,000-user scale and available in 62 countries and 45+ languages, including matrix organization charts and the data quality controls that organizations of that size demand.
Is TeamConnect AI Microsoft 365 certified?
Microsoft Learn publishes the TeamConnect publisher attestation. Publisher attestation and Microsoft 365 certification are different statuses. Confirm the current status and scope for the specific product during your security review rather than treating one product’s listing as certification of all three.
Still have TeamConnect AI questions?
Bring a people, workforce, subscription, or lifecycle question to a working session. We will focus the demonstration on the outcome your organization needs.