Frontline employees—nurses, engineers, retail associates—compose nearly 2 billion people, or 80 % of the global workforce, yet most still struggle to reach the right colleague at the right moment. Microsoft research found a 400% jump in Microsoft Teams mobile use on the front line, underscoring the demand for tools that travel with workers. TeamConnect Employee Directory puts every person, skill, and location in the palm of their hand, turning search‑and‑connect into a two‑second task anywhere, any time. blogs.microsoft.com, news.microsoft.com

Walk into any hospital ward, construction site, or delivery hub and you will hear the same refrain: “Does anyone know who is on orthopedics today?” or “Where’s our hazardous‑materials specialist?” Frontline staff live in motion. Unlike desk‑based colleagues, they cannot scroll intranets or corporate phone lists; they need answers while hauling inventory, caring for patients, or servicing elevators.

The gap is real. Microsoft’s Work Trend Index reports that 88 % of organisations employ frontline teams, yet only 23 % equip them with modern people‑search tools. microsoft.com That blind spot eats time, saps morale, and, in regulated industries, risks compliance breaches when critical skills are missing.

Sales reps and field engineers face a parallel pain. Travelling between customer sites, they often need instant access to a bilingual contract manager, a pricing analyst, or a spare‑parts expert. When minutes decide whether a deal closes, hunting through outdated spreadsheets feels archaic.

Meanwhile, leaders pour investment into AI copilots and advanced analytics, but the output of any algorithm is only as good as its input—the people data that feeds it. Without a single, accurate source of truth, AI cannot route questions, draft escalation paths, or surface expertise.

The lesson is simple: if a worker cannot find a colleague, they cannot perform at speed. A mobile employee directory removes that bottleneck, creating a digital lattice of expertise that moves with the frontline and the road‑warrior alike.

TeamConnect lives inside the Microsoft Teams mobile client. A single tap opens a federated search bar that accepts names, roles, skills, or languages. Results appear with real‑time presence indicators, making it obvious who is free to help—no separate app, no browser redirect—just one consistent experience.

Every profile can display certifications (e.g., first‑aid, HVAC, ISO 9001), spoken languages, and functional expertise. Managers on a factory floor can filter for “fork‑lift licence” in seconds; a global account executive can narrow to a “tax specialist in Germany.” That precision converts downtime into productivity.

Frontline shifts and travelling sellers cross regions daily. TeamConnect displays each person’s local time, primary site, and—when specified—current workplace (office, home office, or customer). Coordinating cross‑border support becomes frictionless, and late‑night calls become a courtesy, not an accident.

Need escalation? Tap “Org view” to see the reporting path from any employee up to the CEO. Frontline supervisors can identify decision‑makers on the spot, while field staff avoid bounced approvals by contacting the right approver first.

Data lives in a dedicated SharePoint Online site collection inside the customer’s Microsoft 365 tenant; Cubeet has zero standing access—Microsoft 365 certification, which ensures that the architecture aligns with ISO 27001 and SOC 2.

The directory UI is available in 47 languages. A retail associate in São Paulo and a technician in Munich enjoy the same intuitive experience, boosting adoption across cultures.

Why mobile‑native matters: a study of TeamConnect pilot customers showed that over 65 % of directory look‑ups now originate from smartphones—proof that the workforce is already mobile‑first.

Why Microsoft Teams matters: with 320+ million monthly active users, Teams is the natural hub where work happens. microsoft.com Embedding the directory here eliminates context‑switching and training overhead.

Why Cubeet matters: unlike generic tools, TeamConnect is natively built for Microsoft 365. Customers start in minutes—no custom code, no new log‑ins.

*Composite analysis across manufacturing, healthcare, and professional‑services customers (n = 12, FY 2025).

“When a technician can locate a certified safety officer in seconds, downtime disappears. TeamConnect turns people data into frontline horsepower.” — Reto Voegeli, CEO, Cubeet.